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HELP and FAQ's


ORDER STATUS

 

How do I check the status of my order?
To check the status of an order, login to your account. Click "Modify Your Account/ My Account" and "View Order History/Check Status of Your Order.” Here you will be able to view your orders.

If you don’t have an account, you can check on the status of order by going to our home page and clicking “Order Tracking” near the top. Simply type in your order number and email address and your tracking information will show up.

Once your order has shipped, you can track it by logging on to your account. If there are any questions regarding this, you can call us toll free at 1-800-833-6615 ext. 4818.

How do I cancel an order?
To cancel an order, you must contact our customer service executive via phone at 1-800-833-6615 ext. 4818.

If the order has already been shipped, but you no longer want the item, fill out the return form provided in your box and return the order back to Tennis Express. We will be happy to issue you a full refund.

How do I correct an error on my order?
If you've made an error on your order just give us a call at 1-800-833-6615 ext. 4818 and we will correct the error for you. Make sure to call us right after the order has been placed. If your order has already shipped we may not be able to make the correction.

Merchandise Availability
In the unlikely event that an item you ordered is not immediately available for shipment, you will be notified via email or phone within 2 business days. We will make every effort to ship your order complete, but if an item is on an extended backorder, we will ship the order in 2 parts. We reserve the right to refuse delivery or limit quantities of any product ordered. Please note that we cannot guarantee the availability of any item until you place an order. Orders are subject to acceptance by Tennis Express.


BILLING INFORMATION


What are my payment options?
We accept Amazon Checkout, PayPal, Google Checkout, Visa, MasterCard, American Express and Discover Card.

How will the charges appear on my card?
The charges on your credit card statement appear under the name “Tennis Express.”

Can I have multiple billing addresses?
No, you cannot have more than one billing address, though you may change your billing address. If you have another credit card with a different billing address, just edit the address in your account.

How do I edit my addresses?

To make changes to your address, login to your account, and from the "My Account" page, select “Manage Your Shipping Address Book.” Click on the edit button next to the address.
   

MY ACCOUNT


Benefits of registration
Before you place an order, you must register with us. Once you have registered with us, you will not need to give your address and credit card details on future visits.

Can I place orders without registering?
To place an order you will have to register an account with Tennis Express. By registering an account, you will be able to keep track of all your purchases and access them online, including access to tracking information. You can alternatively use any of our other payment methods such as Google Wallet, Paypal or Amazon Checkout and use the account you have registered with them.

Forgot your password?
Retrieve your password

How do I change my password?
To change your password click on My Account, then on the left hand column under “My Account”, click “Change Password.”

How do I update my Credit Cards?

To update your credit cards click on My Account, login then click on edit or delete a credit card.

PRIVACY & SECURITY


What is your privacy policy?
Your security and privacy are always our top concerns. When you place an order, we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party.

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

If you have received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered, purchased or otherwise have an existing relationship with us.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to "unsubscribe" or stop receiving email from us. If you wish to do this, simply follow the instructions at the end of any email or send an email to via our Contact Form with "Remove Me" typed in the subject field. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review.

Do you protect against identity theft?
Because the security of our customers is of the utmost importance, we have incorporated Thawte SSL (Secure Sockets Layer) technology to ensure that all credit card and address information entered on our site is fully encrypted and transferred securely to our server.

 

RETURNS & WARRANTIES

 

See our warranty page for full details.

 

What is your Return Policy?
In general, Tennis Express will accept all returns and exchanges on any products within thirty days of purchase date. Many of our products also come with a manufacturer's warranty.

A restocking fee is applicable at the discretion of Tennis Express whenever the return is due to customer indecision or error. If you return the product after the 30-day return period, a 15% restocking fee will be charged. No returns will be accepted after 60 days. Customer will be responsible for shipping costs to and from Tennis Express on all returns and exchanges.

***Items returned from orders that qualified for free shipping and causes the original order amount to fall under $59.99 due to the return will be charged $5.75 for shipping and handling.

Please print out the Returns Form and send with items being returned. Click here for the Returns Form.

Closeout/Clearance Items

Items that are under the Clearance/Closeout category or are marked as a "Closeout Item" are returnable for credit or exchange within 10 days of delivery.
*Closeout items are priced at 35% off or more from retail price.
**Closeout sales of items $9.99 and under are FINAL.
 

BUYING GUIDE


Do items fit true to size?
For exact specifications about each brand and their individual sizing guides, see our Sizing Charts.

How often do I need to restring my racquet?
Strings are constantly losing tension, so it is commonly recommended to replace your racquet’s strings every 3-4 months. The more you play, the more your racquets need to be re-strung.

What racquets are good for reducing tennis elbow?
Generally speaking, lighter racquets with larger heads and sweet spots are easier on the elbow. It’s hard to say exactly what racquet is best for your specific case, but something with dampening technology (Pro Kennex Kinetic and Volkl are both well known for their tennis elbow-friendly racquets) would probably be a good fit. To get an answer for your specific question, call Tennis Express at 1-800-833-6615 and ask for a specialist.

What is the difference between a 27” racquet and a 27.5" one?
27” is regulation length. The extra half inch on the handle of the 27.5” provides more power and reach.

What grip size should I get?

Typically, the average woman should get a grip between 4 1/8” and 4 3/8”; for an average man, it typically falls between 4 1/2” and 4 3/4”. To get an exact measurement, you need take a measurement from the middle crease in your palm, down the line between your ring and middle fingers and to the height of your ring finger. Remember, it’s easier to play with a grip that is too large, but a smaller grip can be extended ever so slightly by an overwrap.

We also have an extensive Buyer’s Guide – check to see if the answer to your question is there.

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