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RETURNS & WARRANTIES: Returning Shoes


We take returns on shoes for exchange or credit, provided that they were purchased within the last 90 days and are in new condition. We are unable to take returns on shoes that have been played in or have received any wear. We will also need the original manufacturer’s box in order to re-sell the shoes. We ask that you try to return this box to us in as close to new condition as possible.

Shoes that are under a Clearance/Closeout category or marked as a "Closeout item" are returnable for credit or exchange within 10 days of being delivered.

To return a pair of shoes, please send the shoes in their original box along with the original invoice and a brief message explaining the reason for the return to:

Tennis Express
Attn: Returns
10770 Westheimer Rd
Houston, TX 77042


Manufacturer’s warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located in our Warranty Page.




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