RETURNS & WARRANTIES: Returning Shoes
We take returns on shoes for exchange or credit, provided that they were purchased within the last thirty days and are in new condition. We are unable to take returns on shoes that have been played in or have received any wear. We will also need the original manufacturer’s box in order to re-sell the shoes. We ask that you try to return this box to us in as close to new condition as possible.
Shoes that are under a Clearance/Closeout category or marked as a "Closeout item" are returnable for credit or exhange within 10 days of being delivered.
To return a pair of shoes, please send the shoes in their original box along with the original invoice and a brief message explaining the reason for the return to:
Tennis Express
Attn: Returns
11022 Westheimer Rd.
Houston, TX 77042
Manufacturer’s warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located below.
Wilson:
Send Wilson shoes along with your name, address, phone number and date purchased along with an original invoice. Send to:
Wilson Sporting Goods Co.
Attn: Warranty Returns
2440 Couchville Pike
Nashville, TN. 37217
Prince:
Call 1-800-283-6647 and then press 1 twice. Request an R/A (return authorization) number. Ship shoes including name, address, phone number and date purchased along with an original invoice. Send to:
Prince Returns Benetton Sportsystem
One Sportsystem Plaza
Bordentown, NJ. 08505
Write your R/A number on the outside of the box.
New Balance:
Send New Balance shoes along with an original invoice. Send To:
New Balance Returns, Outsole
Guarantee/Door 3
10 International Way
Lawrence, MA
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