| RACQUET WARRANTIES
All racquets sold by Tennis Express have a one-year manufacturer’s warranty on them. However, replacement is at the manufacturer’s discretion, and any frames that show signs of abuse may not be replaced. Also, many manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from. Therefore, in order to return a broken racquet to a manufacturer, ship it to us, along with $8 (for shipping costs to the manufacturer). We will ship it to the manufacturer for you.
You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.
If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer.
Send all racquets for returns and warranty consideration, along with a brief note explaining the return to:
Tennis Express
Attn: Warranties
11022 Westheimer Rd.
Houston, TX 77042
BAG AND APPAREL WARRANTIES
Bags and Apparel are not under any manufacturer's warranty, however, Tennis Express will still accept returns on defective items within thirty days after they were purchased.
To return a bag or piece of apparel, please send the package and a brief message explaining the return to:
Tennis Express
Attn: Warranties
11022 Westheimer Rd.
Houston, TX 77042
STRING AND GRIP WARRANTIES
Strings and all grips are not under manufacturer’s warranty and are non-returnable items. |
SHOE WARRANTIES
Manufacturer’s warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located below.
Wilson:
Send Wilson shoes along with your name, address, phone number and date purchased along with an original invoice to:
Wilson Sporting Goods Co.
Attn: Warranty
2440 Couchville Pike
Nashville, TN 37217
1-800-946-6060
Prince:
Call 1-800-283-6647 and then press 1 twice. Request an R/A (return authorization) number. Ship shoes including name, address, phone number and date purchased along with an original invoice.
Prince Sports
One Advantage Ct
Bordentown, NJ 08505
Write your R/A number on the outside of the box.
New Balance:
Send New Balance shoes along with an original invoice to:
New Balance Returns, Outsole
Guarantee/Door 3
10 International Way
Lawrence, MA 01843
1-800-343-1395
Adidas:
Send adidas shoes along with your name, address, phone number and date purchased along with an original invoice to:
Adidas 6 Month Guarantee
5675 North Blackstock Road
Spartanburg, SC 29303
1-800-423-4327 |
