| RACQUET WARRANTIES
Racquets sold by Tennis Express have a one-year manufacturer’s warranty. Replacement is at the manufacturer’s discretion, and any frames that show signs of abuse may not be replaced. Some
manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from. Therefore, in order to return a broken racquet to a manufacturer, ship it to us, along with $8 (for shipping costs to the manufacturer). We will ship it to the manufacturer for you.
You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.
If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer.
Send all racquets for returns and warranty consideration, along with a brief note explaining the return to:
Tennis Express
Attn: Warranties
11022 Westheimer Rd.
Houston, TX 77042
Wilson:
Send Wilson racquets along with your name, address, phone number and date purchased along with an original invoice to:
Wilson Sporting Goods Co.
Attn: Warranty
2440 Couchville Pike
Nashville, TN 37217
1-800-946-6060
Babolat:
Send your Babolat racquets to Babolat call 1-877-316-9435 and press #6. Request an R# (Return Authorization number).
650 South Taylor
Louisville, CO 80027
-Please include a copy of this original invoice with a detailed note describing the problem with your product. Also, please write the RA# outside the box.
Head:
Send your Head racquets to Head call 1-800-289-7366 and folow the automated voice massage until you get to a customer service representative. Request an RA# (Return Authorization Number).
1041 - A Swan Creek Drive
Baltimore, MD 21226
-Please include a copy of the original invoice with a detailed note describing the problem with your product. Also, please write the RA# outside the box.
BAG AND APPAREL WARRANTIES
Bags and Apparel are not under any manufacturer's warranty, however, Tennis Express will still accept returns on defective items within thirty days after they were purchased.
To return a bag or piece of apparel, please send the package and a brief message explaining the return to:
Tennis Express
Attn: Warranties
11022 Westheimer Rd.
Houston, TX 77042
STRING AND GRIP WARRANTIES
Strings and all grips are not under manufacturer’s warranty and are non-returnable items. |
SHOE WARRANTIES
Manufacturer’s warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located below.
Wilson:
Send Wilson shoes along with your name, address, phone number and date purchased along with an original invoice to:
Wilson Sporting Goods Co.
Attn: Warranty
2440 Couchville Pike
Nashville, TN 37217
1-800-946-6060
Prince:
Call 1-800-283-6647 and then press 1 twice. Request an R/A (return authorization) number. Ship shoes including name, address, phone number and date purchased along with an original invoice.
Prince Sports
One Advantage Ct
Bordentown, NJ 08505
Write your R/A number on the outside of the box.
New Balance:
Send New Balance shoes along with an original invoice to:
New Balance Returns, Outsole
Guarantee/Door 3
10 International Way
Lawrence, MA 01843
1-800-343-1395
Adidas:
Send adidas shoes along with your name, address, phone number and date purchased along with an original invoice to:
Adidas 6 Month Guarantee
5675 North Blackstock Road
Spartanburg, SC 29303
1-800-423-4327
Babolat:
Send your Babolat shoes to Babolat call 1-877-316-9435 and press #6. Request an R# (Return Authorization number).
650 South Taylor
Louisville, CO 80027
-Please include a copy of this original invoice with a detailed note describing the problem with your product. Also, please write the RA# outside the box.
Head:
Send your Head shoes to Head call 1-800-289-7366 and folow the automated voice massage until you get to a customer service representative. Request an RA# (Return Authorization Number).
1041 - A Swan Creek Drive
Baltimore, MD 21226
-Please include a copy of the original invoice with a detailed note describing the problem with your product. Also, please write the RA# outside the box.
-For Your Information: All Head Tennis shoes have a a 1 year rubber outsole warranty.
K-Swiss:
If your K-Swiss shoes have any type of defect within the 30 days of purchase; if the shoe is in stock we will replace the shoes from our storck. If your shoe has pass the thirty days of purchase please your K-Swiss shoes to:
31248 Oak Crest Drive
Westlake Village, CA 91361
-Also, please keep a copy of your tracking number so you can have a way to track your package.
-If you have further questions please contact 1-800-938-8000
Nike:
If you have a Nike shoes that are an Air Max Breathe Free II, Air Max Cage, or Air Max Cage II they all have a 6-months rubber outsole durability guarantee and applies only to the rubber outsole. When shoes purchased a warranty card should have been included inside. Please go ahead and fill out the information and follow the directions on the card. If you have further questions please contact Nike at 1-800-806-6453.
Reebok:
Call Reebok at 1-800-843-4444 and speak to a consumer service representative. Request an RA# (Return Authorizatoin Number). The customer service representative will provide you with further information.
-For Your Information: Your Reebok Tennis Shoes have a warranty only when worn for 9-12 months or 3-500 miles worn. If you have any question please contact Reebok at 1-800-483-4444.
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