Holiday Super Sale

Warranties

 

Include the following with all warranties:

 

  • Copy of original invoice. (We can provide one if yours becomes misplaced.) 

  • Note describing issue with product.

  • Name and return address.

 

Allow 4-6 weeks for the warranty process to take place.

 

When sending shoes to Tennis Express, make sure to keep your shipper’s tracking number so that we can more easily help you.

 

 

RACQUET WARRANTY

 

Our new tennis racquets have a 1 year manufacturer's warranty and replacements are at the manufacturer's discretion. Frames that show signs of abuse may not be replaced. Some manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from.


The racquets that you will be able to send back directly to the manufacturer are from the following brands: Head, Prince,Yonex, Prokennex, Wilson, and Tecnifibre.


Please follow the steps listed below for each brand on how you can send back your product to the manufacturer.


The racquet brands that are required to be sent through the retailer are the following brands: Dunlop, Babolat, Gamma, Adidas, and Pacific.


The warranty process usually takes 4 to 6 weeks, but may take longer depending on manufactures discretion. Please include $8.00 for shipping costs.


You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.


If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer. Denied warranty racquets will be treated as abandoned and will be properly disposed of if unclaimed for 30 days.

 

Adidas


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Babolat


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Boris Becker


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Dunlop


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Gamma


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Head

 

Head USA Inc.
1041 - A Swan Creek Drive
Baltimore, MD 21226

Call Head at (800) 289-7366 and request a Return Authorization Number (RA#). Write RA# on outside of box.:

 

Pacific


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.

 

Prince

 

Prince Sports
One Advantage Ct
Bordentown, NJ 08505

Call Prince at (1-800) 283-6647 and request a Return Authorization Number (RA#). Write RA# on outside of box.

 

Pro Kennex

 

Prokennex Global Return
1159 Monterey Place
Encinitas,CA 92024

For further inquiries, contact Pro Kennex directly at: (800) 778-1755.

 

Tecnifibre

 

Ship your Tecnifibre racquet to the following address:

Fromuth Tennis
Attn: Warranty Return
1100 Rocky Dr.
West Lawn, PA 19609

For further questions, contact Tecnifibre directly at: (888) 838-3664

 

Volkl


  • Contact our warranty department at (713)-435-4811
  • Request a Return Authorization Number and we will further assist you in the process.


 

Wilson

 

Wilson Sporting Goods
Attn: Warranty/Return Goods
320 Aldi Blvd
Mt. Juliet, TN 37122

 

For further inquiries, contact Wilson directly at: (800) 946-6060 


 

Yonex

 

  • Contact our warranty department at (713)-435-4811
  • Request a return authorization number and they will further assist you in the process.


SHOE WARRANTY



Manufacturer’s warranties on footwear vary from brand to brand. Some manufacturers include specific warranty conditions enclosed in your shoe box. You can see if your shoes have a 6-month outsole guarantee by clicking the link below. If your shoes qualify for replacement, follow the warranty directions located under the shoe’s brand listed below.

 

6-Month Outsole Guarantee Page:

 

Men’s
Women’s

 

A shoe warranty can only be redeemed once.

 

Adidas

 

Adidas 6 Month Guarantee

495 Cedar Crest Rd
Spartanburg, SC 29301
1-800-448-1796


Shoes must be sent directly to adidas.  To check and see if your shoes have an outsole guarantee, check this page.

 

Please include the following:

 

  • A check for $8.30 (made out to adidas). For the warranty card please click here.

 

For further inquiries, contact adidas directly at: (800) 448-1796.

 

Asics

 

The 6-month outsole guarantee is only valid for the Gel Resolution II.

 

Please send your Asics shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd.
Houston, TX 77042

 

Babolat

 

Babolat shoes that have a 6 month outsole guarantee can be seen on the shoe page:

 

Men’s
Women’s

 

These shoes must to be sent directly to Babolat using the warranty card included in the box at the time of purchase. For the warranty card please click here.

Please include a detailed note explaining what the issue is with the product. Please allow 6-8 weeks for response.

 

Fila

 

Fila shoes that have a 6-month outsole guarantee can be seen on the shoe page:

 

Men’s
Women’s

 

Please send your Fila shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd.
Houston, TX 77042

 

HEAD

 

HEAD USA Inc.
Footwear Warranty Department
1041-A Swan Creek Dr.
Baltimore, MD 21226

 

All Head tennis shoes have a 1 year rubber outsole warranty.

 

Call Head at (1-800) 289-7366 and request a Return Authorization Number (RA#). For the warranty card please click here.

 

Write RA# on outside of box.

 

K-Swiss

 

K-Swiss

31248 Oak Crest Drive
Westlake Village, CA 91361 

 

If your K-Swiss shoes have any type of defect within the 30 days of purchase and shoe is still in stock, Tennis Express will replace the shoes from our stock.  Send to:

 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd
Houston, TX 77042

 

If your shoes have passed the thirty days of warranty, send your shoes to K-Swiss’ address above.

 

    Keep tracking number for records.

     

    For further questions, please contact K-Swiss directly at (1-800) 938-8000.

 

Lacoste

 

Please send your Lacoste shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd
Houston, TX 77042

 

New Balance


New Balance
Returns Department
1537 Fencorp Dr.
Fenton, MO 63026

For questions, call New Balance directly: (800) 595-9138. For the warranty card please click here.

 

Nike

 

If you have one of the Nike shoes on these pages: (Men’s & Women’s), all have a 6-month rubber outsole durability guarantee that applies only to the rubber outsole. When shoes were purchased, a warranty card should have been included inside. Please fill out the information and follow the directions to complete return.

 

If you have further questions, please contact Nike directly at (800) 806-6453. For the warranty card please click here.

 

Prince

 

Prince Sports
One Advantage Ct.
Bordentown, NJ 08505 

For the warranty card please click here.

 

Puma

 

Please send your Puma shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd
Houston, TX 77042

 

Call (800) 283-6647 and request a Return Authorization Number.

Please write RA# on outside of box.

 

Reebok

 

Your Reebok tennis shoes have a warranty only when worn for 9-12 months or 300-500 miles.

 

Call Reebok at (800) 843-4444 and speak to a consumer service representative. Request a Return Authorization Number (RA#).The customer service representative will provide you with further information.

 

Tretorn

 

Please send your Tretorn shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd
Houston, TX 77042

 

Wilson

 

Wilson Sporting Goods
Attn: Warranty/Return Goods
320 Aldi Blvd
Mt. Juliet, TN 37122

For more information, contact Wilson Directly at: (800) 946-6060. For the warranty card please click here.

 

Yonex

 

Please send your Yonex shoes to us at: 

Tennis Express
Attn: Warranty Return
11026 Westheimer Rd
Houston, TX 77042

 

For a copy of the warranty card, click on your brand below:

 

 

BAG AND APPAREL WARRANTY

 

Bags and apparel are not guaranteed under any manufacturer's warranty.  However, Tennis Express will still accept returns on defective items within thirty days after they were purchased.

 

To return a tennis bag or apparel, please send the package and a brief message explaining the return to: 


Tennis Express
Attn: Warranties
11026 Westheimer Rd.
Houston, TX 77042

 

BALL MACHINES WARRANTY


 

Sports Tutor

 

2 year warranty with manufacturer. For more information, contact Sports Tutor Directly at: (800) 448-8867.

 

Lobster

 

2 year warranty with manufacturer. For more information, contact Lobster Directly at: (800) 210-5992.



 

STRINGING MACHINES WARRANTY


 

Gamma

 

5 year warranty with manufacturer. For more information, contact Gamma Directly at: (800) 333-0337.

 

Alpha

 

5 year warranty with manufacturer. For more information, contact Alpha Directly at: (800) 922-9024.