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Include the following with all warranties:
Allow 4-6 weeks for the warranty process to take place.
When sending shoes to Tennis Express, make sure to keep your shipper’s tracking number so that we can more easily help you.
Our new tennis racquets have a 1 year manufacturer's warranty and replacements are at the manufacturer's discretion. Frames that show signs of abuse may not be replaced. Some manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from.
The racquets that you will be able to send back directly to the manufacturer are from the following brands: Head, Prince,Yonex, Prokennex, Wilson, and Tecnifibre.
Please follow the steps listed below for each brand on how you can send back your product to the manufacturer.
The racquet brands that are required to be sent through the retailer are the following brands: Dunlop, Babolat, Gamma, Adidas, and Pacific.
The warranty process usually takes 4 to 6 weeks, but may take longer depending on manufactures discretion. Please include $8.00 for shipping costs.
You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.
If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer. Denied warranty racquets will be treated as abandoned and will be properly disposed of if unclaimed for 30 days.
Head USA Inc.
Prokennex Global Return
Ship your Tecnifibre racquet to the following address:
Wilson Sporting Goods
For further inquiries, contact Wilson directly at: (800) 946-6060
Manufacturer’s warranties on footwear vary from brand to brand. Some manufacturers include specific warranty conditions enclosed in your shoe box. You can see if your shoes have a 6-month outsole guarantee by clicking the link below. If your shoes qualify for replacement, follow the warranty directions located under the shoe’s brand listed below.
6-Month Outsole Guarantee Page:
A shoe warranty can only be redeemed once.
Adidas 6 Month Guarantee
495 Cedar Crest Rd
Shoes must be sent directly to adidas. To check and see if your shoes have an outsole guarantee, check this page.
Please include the following:
For further inquiries, contact adidas directly at: (800) 448-1796.
The 6-month outsole guarantee is only valid for the Gel Resolution II.
Please send your Asics shoes to us at:
Babolat shoes that have a 6 month outsole guarantee can be seen on the shoe page:
These shoes must to be sent directly to Babolat using the warranty card included in the box at the time of purchase. For the warranty card please click here.
Fila shoes that have a 6-month outsole guarantee can be seen on the shoe page:
Please send your Fila shoes to us at:
HEAD USA Inc.
All Head tennis shoes have a 1 year rubber outsole warranty.
Call Head at (1-800) 289-7366 and request a Return Authorization Number (RA#). For the warranty card please click here.
Write RA# on outside of box.
31248 Oak Crest Drive
If your K-Swiss shoes have any type of defect within the 30 days of purchase and shoe is still in stock, Tennis Express will replace the shoes from our stock. Send to:
If your shoes have passed the thirty days of warranty, send your shoes to K-Swiss’ address above.
Keep tracking number for records.
For further questions, please contact K-Swiss directly at (1-800) 938-8000.
Please send your Lacoste shoes to us at:
For questions, call New Balance directly: (800) 595-9138. For the warranty card please click here.
If you have one of the Nike shoes on these pages: (Men’s & Women’s), all have a 6-month rubber outsole durability guarantee that applies only to the rubber outsole. When shoes were purchased, a warranty card should have been included inside. Please fill out the information and follow the directions to complete return.
If you have further questions, please contact Nike directly at (800) 806-6453. For the warranty card please click here.
For the warranty card please click here.
Please send your Puma shoes to us at:
Call (800) 283-6647 and request a Return Authorization Number.
Please write RA# on outside of box.
Your Reebok tennis shoes have a warranty only when worn for 9-12 months or 300-500 miles.
Call Reebok at (800) 843-4444 and speak to a consumer service representative. Request a Return Authorization Number (RA#).The customer service representative will provide you with further information.
Please send your Tretorn shoes to us at:
Wilson Sporting Goods
For more information, contact Wilson Directly at: (800) 946-6060. For the warranty card please click here.
Please send your Yonex shoes to us at:
For a copy of the warranty card, click on your brand below:
BAG AND APPAREL WARRANTY
Bags and apparel are not guaranteed under any manufacturer's warranty. However, Tennis Express will still accept returns on defective items within thirty days after they were purchased.
To return a tennis bag or apparel, please send the package and a brief message explaining the return to:
BALL MACHINES WARRANTY
2 year warranty with manufacturer. For more information, contact Sports Tutor Directly at: (800) 448-8867.
2 year warranty with manufacturer. For more information, contact Lobster Directly at: (800) 210-5992.
STRINGING MACHINES WARRANTY
5 year warranty with manufacturer. For more information, contact Gamma Directly at: (800) 333-0337.
5 year warranty with manufacturer. For more information, contact Alpha Directly at: (800) 922-9024.