RACQUET WARRANTIES

SHOE WARRANTIES

New Racquets have a 1 year manufacturer's warranty. Replacement is at the manufacturer's discretion. Frames that show signs of abuse may not be replaced. Some manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from.

The racquets that you will be able to send back directly to the manufacturer are from the following brands: Head, Prince,Yonex, Prokennex, Wilson, and Tecnifibre.

Please follow the steps listed below for each brand on how you can send back your product to the manufacturer.

The racquet brands that are required to be sent through the retailer ONLY are the following brands: Dunlop, Babolat, Gamma, Adidas, and Fischer.

The warranty process usually takes 4 to 6 weeks, but may take longer depending on manufactures discretion. Please also include a payment of $8.00 for shipping.

You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.

If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer.

Dunlop, Babolat, Gamma, Adidas, & Fischer:

Please send your racquet to:

Tennis Express
Attn: Warranty Return
11022 Westheimer Rd
Houston, TX 77042

Please include a detailed note explaining what the issue is with the product. Please allow 6-8 weeks for response. If you have any questions please contact (713)-435-4883.

Head:

Call 1-800-289-7366 and press #2. Request a Return Authorization (RA#).

Head
1041 - A Swan Creek Drive
Baltimore, MD 21226

Please include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address
• Write RA# on outside of box

Prince:

Call 1-800-283-6647 and then press 1 twice. Request a Return Authorization (RA#).

Prince Sports
One Advantage Ct
Bordentown, NJ 08505

Please include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address
• Write RA# on outside of box

ProKennex:

Ship your Prokennex racquet to the following address:

Prokennex Global Return
1159 Monterey Place
Encinitas,CA 92024

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address

Please allow 4-6 weeks for response.

Tecnifibre:

Ship your Tecnifibre racquet to the following address:

Fromuth Tennis
Attn: Warranty Return
1100 Rocky Dr.
West Lawn, PA 19609

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address

Please allow 4-6 weeks for response

Volkl:

• Contact our warranty department at (713)-435-4883
• Request a return authorization number and they will further assist you of the process.

Wilson:

Send Wilson racquet to:
Wilson Sporting Goods Co.
Attn: Warranty
2440 Couchville Pike
Nashville, TN 37217
1-800-946-6060

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address

Yonex:

• Contact our warranty department at (713)-435-4883
• Request a return authorization number and they will further assist you of the process.

Manufacturer's warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located below.

Adidas:

Send adidas shoes to:

Adidas 6 Month Guarantee
5675 North Blackstock Road
Spartanburg, SC 29303
1-800-423-4327

Please include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address
• A check for $8.30 to Adidas

Adidas shoes that have a 6 month sole guarantee are: Barricade V, CC Genius, and CC Feather.

Adidas shoes MUST be sent directly to Adidas.

Babolat:

Babolat shoes that have a 6 month outsole guarantee are: Propules, Team All Court and Propulse Ladies. (No junior shoes have outsole warranties.)

*These shoes have to be sent directly to Babolat using the warranty card included in the box at the time of purchase. If you do not have a warranty card please contact Danielle@TennisExpress.com.
Please include a detailed note explaining what the issue is with the product. Please allow 6-8 weeks for response.

Diadora:

Please send your Diadora shoes to:

Tennis Express
Attn: Warranty Return
11022 Westheimer Rd
Houston, TX 77042


Please include a detailed note explaining what the issue is with the product. Please allow 6-8 weeks for response.

Head:

Call Head at 1-800-289-7366 and press #2. Request a Return Authorization (RA#).

Head
1041 - A Swan Creek Drive
Baltimore, MD 21226

Please include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address
• Write RA# on outside of box

K-Swiss:

If your K-Swiss shoes have any type of defect within the 30 days of purchase and shoe is still in stock we will replace the shoes from our stock. If your shoes passed the thirty days of send your K-Swiss shoes to:

31248 Oak Crest Drive
Westlake Village, CA 91361

• Also, please keep a copy of your tracking number so you can have a way to track your package.
• If you have further questions please contact 1-800-938-8000

Lacoste:

Please send your Lacoste shoes to:

Tennis Express
Attn: Warranty Return
11022 Westheimer Rd
Houston, TX 77042


Please include a detailed note explaining what the issue is with the product. Please allow 6-8 weeks for response.

New Balance:

Send shoes to: New Balance Returns, Outsole
Guarantee/Door 3
10 International Way
Lawrence, MA 01843
1-800-343-1395

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address

Nike:

If you have a Nike shoes that are an Air Max Breathe Free II, Air Max Cage, or Air Max Cage II they all have a 6-months rubber outsole durability guarantee and applies only to the rubber outsole. When shoes purchased a warranty card should have been included inside. Please go ahead and fill out the information and follow the directions on the card. If you have further questions please contact Nike at 1-800-806-6453.

Prince:

Call 1-800-283-6647 and then press 1 twice. Request an R/A (return authorization) number. Ship shoes to:

Prince Sports
One Advantage Ct
Bordentown, NJ 08505

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address
• Write RA# on outside of box

Reebok:

Call Reebok at 1-800-843-4444 and speak to a consumer service representative. Request a Return Authorization (RA#).The customer service representative will provide you with further information.

For Your Information: Your Reebok Tennis Shoes have a warranty only when worn for 9-12 months or 3-500 miles worn. If you have any question please contact Reebok at 1-800-483-4444.

Please allow 4-6 weeks for response.

Wilson:

Send Wilson shoes to:
Wilson Sporting Goods Co.
Attn: Warranty
2440 Couchville Pike
Nashville, TN 37217
1-800-946-6060

Include the following:

• Copy of original invoice
• Note describing issue with product
• Include Name and Return Address

BAG AND APPAREL WARRANTIES

Bags and Apparel are not under any manufacturer's warranty; however, Tennis Express will still accept returns on defective items within thirty days after they were purchased.

To return a bag or piece of apparel, please send the package and a brief message explaining the return to:
Tennis Express
Attn: Warranties
11022 Westheimer Rd.
Houston, TX 77042

STRING AND GRIP WARRANTIES

Strings and all grips are not under manufacturer's warranty and are non-returnable items.