Australian Open Gear

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RETURNS & WARRANTIES: Returning Shoes


We take returns on shoes for exchange or credit, provided that they were purchased within the last thirty days and are in new condition. We are unable to take returns on shoes that have been played in or have received any wear. We will also need the original manufacturer’s box in order to re-sell the shoes. We ask that you try to return this box to us in as close to new condition as possible.

Shoes that are under a Clearance/Closeout category or marked as a "Closeout item" are returnable for credit or exhange within 10 days of being delivered.

To return a pair of shoes, please send the shoes in their original box along with the original invoice and a brief message explaining the reason for the return to:

Tennis Express
Attn: Returns
11026 Westheimer Rd
Houston, TX 77042


Manufacturer’s warranties vary on footwear. It can vary depending on style, model, durability and application. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty directions located below.

Wilson:

Send Wilson shoes along with your name, address, phone number and date purchased along with an original invoice. Send to:

Wilson Sporting Goods Co.
Attn: Warranty/Return Goods
320 Aldi Blvd
Mt. Juliet, TN 37122


Prince:

Call 1-800-283-6647 and then press 1 twice. Request an R/A (return authorization) number. Ship shoes including name, address, phone number and date purchased along with an original invoice. Send to:

Prince Returns Benetton Sportsystem
One Sportsystem Plaza
Bordentown, NJ. 08505
Write your R/A number on the outside of the box.


Adidas

Send adidas shoes along with your name, address, phone number and date purchased along with an original invoice to:

Adidas 6 Month Guarantee
5675 North Blackstock Road
Spartanburg, SC 29303
1-800-423-4327


Babolat:

Send your Babolat shoes to Babolat call 1-877-316-9435 and press pound, 6. Request an R number (Return Authorization number).

650 South Taylor
Louisville, CO 80027


-Please include a copy of this original invoice with a detailed note describing the problem with your product. Also, please write the RA number outside the box.

Head:

Send your Head shoes to Head call 1-800-289-7366 and folow the automated voice massage until you get to a customer service representative. Request an RA number (Return Authorization Number).

1041 - A Swan Creek Drive
Baltimore, MD 21226


-Please include a copy of the original invoice with a detailed note describing the problem with your product. Also, please write the RA number outside the box.

-For Your Information: All Head Tennis shoes have a a 1 year rubber outsole warranty.

K-Swiss:

If your K-Swiss shoes have any type of defect within the 30 days of purchase; if the shoe is in stock we will replace the shoes from our storck. If your shoe has pass the thirty days of purchase please your K-Swiss shoes to:

31248 Oak Crest Drive
Westlake Village, CA 91361


-Also, please keep a copy of your tracking number so you can have a way to track your package.
-If you have further questions please contact 1-800-938-8000

New Balance:
For Outsole Warranty send shoes to:

Consumer Returns/Boston MFG
Outsole Guarantee
145 Newton St.
Boston, MA 02135
800-253-7463


For defective shoes sent back to:

Tennis Express
11026 Westheimer
Houston, TX 77042


Nike:

If you have a Nike shoes that are an Air Max Breathe Free II, Air Max Cage, or Air Max Cage II they all have a 6-months rubber outsole durability guarantee and applies only to the rubber outsole. When shoes purchased a warranty card should have been included inside. Please go ahead and fill out the information and follow the directions on the card. If you have further questions please contact Nike at 1-800-806-6453.

Reebok:

Call Reebok at 1-800-483-4444 and speak to a consumer service representative. Request an RA number(Return Authorizatoin Number). The customer service representative will provide you with further information.

-For Your Information: Your Reebok Tennis Shoes have a warranty only when worn for 9-12 months or 3-500 miles worn. If you have any question please contact Reebok at 1-800-483-4444.