Australian Open Gear


RETURNS & WARRANTIES: Returning Tennis Racquets?

We take returns for exchange or credit on racquets within thirty days of being purchased provided that the racquet has not been played with. There may be no ball fuzz in the strings, signs of wear on the bumper guard, and the plastic cannot have been removed from the handle. All returns or exchanges will be made minus string and labor charges on racquets strung by Tennis Express.

We also ask that you provide us with proof of purchase. If you have lost your receipt or invoice, call us at 1-800-833-6615 ext. 4818 so that we can verify that you purchased the racquet from us. If the order was the error of Tennis Express, we will give credit for string and shipping charges.

All racquets sold by Tennis Express have a one-year manufacturer’s warranty on them. However, replacement is at the manufacturer’s discretion, and any frames that show signs of abuse may not be replaced. Also, many manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from. Therefore, in order to return a broken racquet to a manufacturer, ship it to us, along with $8 (for shipping costs to the manufacturer). We will ship it to the manufacturer for you.

You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.

If the manufacturer decides not to replace the racquet, the racquet will be returned to you along with an explanation from the manufacturer.

Send all racquets for returns and warranty consideration, along with a brief note explaining the return to:

Tennis Express
Attn: Returns

11026 Westheimer Road
Houston, TX 77042


Send Wilson shoes along with your name, address, phone number and date purchased along with an original invoice to:

Wilson Sporting Goods
Attn: Warranty/Return Goods
320 Aldi Blvd
Mt. Juliet, TN 37122


Send your Babolat racquets to Babolat call 1-877-316-9435 and press pound, 6. Request and R number (Return Authorization number).

650 South Taylor
Louisville, CO 80027

-Please include a copy of this original invoice with a detailed note describing the problem with your product. Also, please write the RA number outside the box.


Send your Head racquets to Head call 1-800-289-7366 and folow the automated voice massage until you get to a customer service representative. Request an RA number (Return Authorization Number).

1041 - A Swan Creek Drive
Baltimore, MD 21226

-Please include a copy of the original invoice with a detailed note describing the problem with your product. Also, please write the RA number outside the box.