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Return Policy

Return Policy

Returns and Exchanges

90-Day Returns

Tennis Express believes in providing our customers with the best selection of tennis products and innovative game improvement gear. If the products are not to your liking, please take comfort in knowing you can return unused products within 90 days of the delivery date.

How to Return

1. Fill out the Return/Exchange Form and include the paperwork in your return package. Please note, the receipt number is the order number.

2. Obtain a return shipping label and attach it to the outside of the package.

  • Your return qualifies for a free prepaid FedEx Ground shipping label (CLICK HERE) if the overall value of the remaining order balance stays above $50 (pre-tax) after the return.
    • Limit 1 free return label per order.
    • Valid only for the continental United States.
  • If your order does not qualify for free return shipping, you may still use our prepaid FedEx Ground shipping label at a cost of $6.95, deducted from your refund amount. Otherwise, you will be responsible for shipping any items back to us. Please keep hold of any tracking information.

3. Ship the return back to us.

Please note:

  • If you use one of our prepaid FedEx labels, you may drop the shipment off at any authorized FedEx Service Station or FedEx Drop Off location.
  • Refunds will be processed within 3-5 business days from the day we receive the return.
  • Exchanges will be shipped back to you at no cost via FedEx Ground unless specified otherwise.
  • Items marked "FINAL SALE" are not eligible for return or exchange.
  • QUESTIONS: If you have any questions about our return process, please contact us before shipping back you return: [email protected]

Shoe Returns and Exchanges

  • Shoes must be in NEW and unworn condition with original product packaging.
  • DO NOT use the original shoe box as the outer shipping box. This will ruin the product.
  • For shoe outsole warranty claims, please visit our Shoe Warranty webpage.

Racquet and Paddle Returns and Exchanges

  • Racquets or Paddles must be in NEW and unused condition with original plastic covering the handle intact.
  • Make sure any racquets or paddles are protected to safely endure shipment.
  • For racquets strung at Tennis Express, the cost of the string will not be refunded.
  • All sales are final on the purchase of used racquets.
  • For racquet warranty claims, please visit our Racquet Warranty webpage.

Apparel Returns and Exchanges

  • Apparel must be unworn, unwashed, and unused with original tags attached.
  • For safety concerns, we cannot accept used or washed clothing.
  • Apparel items carry NO warranty from the manufacturer.

Drop Ship Returns

  • Items shipped directly from the manufacturer must be returned to the manufacturer within 30 days of the original delivery date.
  • You must request a Return Authorization (RA) from Tennis Express prior to shipping. Please email [email protected] with your return request.
  • Drop shipped items must be in new and unused condition with original product packaging.
  • Any restocking fees or return shipping costs will be paid for by the customer.

Last Updated 11/08/23

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