Return Policy

• 60-day Return/Free return over $75: 
  • All of our value customers have up to 60 days from the day received to send back any unwanted and unused products.  
  • Any orders over $75 will be eligible for our return label.  
  • Please note your allow 1 return label per order any additional labels will be deducted $8.99 from their refund or exchange request.  
  • You can print the return label at the bottom of the page. 
  
  RACQUETS: 
  • Frame is NEW and UNUSED
  • Plastic is still covering the handle and has not been tampered with 
  • Make sure the racquet is protected to endure shipment 
  • For racquets strung at Tennis Express, the cost of the string will not be refunded
  SHOES: 
  • Must be unworn and in new conditions  
  • Include the shoe original shoe box 
  • Place shoes in the original shoe box, and use a second box to return shoes  
  • DO NOT use the original shoe box as the outer shipping box. This will ruin the product.  
  BAGS: 
  • Must have no signs of wear and original tags must be attached 
  • Remove all objects from inside the bag prior to return 
  APPAREL: 
  • Apparel must be unworn, unwashed, unused with original tags attached  
  • Due to CDC and COVID guidelines we cannot accept any worn or washed clothes. 
  
  PLEASE READ: 
  • Refunds and exchanges are processed within 7 business days, after the item arrives at Tennis Express.  
  • Please allow an additional 72 hours for the credit to appear on your account.  
  • Prepaid return labels are not valid outside the Continental United States.  
  • Drop-shipped items must be returned to the manufacturer. To initiate a drop-ship return, please contact us via email. 
  **Ineligible free return label: 
   Complete the Exchange/Returns form and include it with your shipment. Box up your item in its original packaging. Address the shipment to the following: 
  Tennis Express Returns Department 
  10771 Westpark Drive 
  Houston, TX 77042 
  Drop the shipment off at any authorized UPS Service Station or drop-off location, and retain the tracking information or drop-off receipt. We’ll take care of the rest, and will notify you via email once your request has been processed! 
  
  
  
  
  Include language for Used product
  
  **For used product please submit an email to [email protected] with detail photos of the product in question. Please be aware we reserve the right to deny any submissions. All used product will be subject to a deduction fee and remaining will be store credit ONLY. 

• Complete the Exchange/Returns form and include it with your shipment.
• Box up your item in its original packaging.
• Address the shipment to the following:

Tennis Express Returns Department
10771 Westpark Drive
Houston, TX 77042

• Drop the shipment off at any authorized UPS Service Station or drop-off location, and retain the tracking information or drop-off receipt.
• We’ll take care of the rest, and will notify you via email once your request has been processed!
• For more questions, you can contact our Returns Department at (713) 435-4800 ext. 462, or [email protected]