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ORDERS OVER $50
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In order to implement COVID-19 related changes, please allow for up to 4 business days for your return request to be processed. Exchange requests are being prioritized at this time.


60-Day Returns:

If, for any reason, you are not fully satisfied with your purchase, we'd be happy to help.

  • You have up to 60 days from the date of delivery to initiate a return or an exchange.
  • Orders over $75 qualify for free return shipping, and are sent out with a prepaid return label. You can also create a return label using our website.
  • If your order does not qualify for free return/exchange shipping, ship your item(s) via a secure method, and retain the tracking information. You can also create a return label using our website at the minimal cost of $8.99.
  • Return Authorization? Don't worry, it's not required!

How The Process Works:

  • Complete the Exchange/Returns form and include it with your shipment.
  • Box up your item in its original packaging.
  • Address the shipment to the following:

Tennis Express Returns Department
10770 Westheimer Road
Houston, TX 77042

  • Drop the shipment off at any authorized UPS Service Station or drop-off location, and retain the tracking information or drop-off receipt.
  • We’ll take care of the rest, and will notify you via email once your request has been processed!
  • For more questions, you can contact our Returns Department at (713) 435-4825, or Returns@TennisExpress.com.

Please Note:

  • Returns and exchanges are processed within 48 hours of arrival at Tennis Express. Please allow for an additional 72 hours for the credit to appear on your account.
  • Prepaid return labels are not valid outside the Continental United States.
  • Drop-shipped items must be returned to the manufacturer. To initiate a drop-ship return, please contact Returns@TennisExpress.com.
  • All items should be in the original packaging and in unused, pristine condition for us to process your request.
    1. For Apparel: Please keep the tags on, keep them clean and refrain from washing the items.
    2. For Shoes: Please try them on indoors and avoid getting them dirty.
    3. For Racquets: Please keep the plastic on the handle, avoid getting any scratches, and ensure that the string bed is free of ball fuzz.
    4. For Accessories: Please keep the original packaging and avoid getting them dirty.
  • For racquets strung at Tennis Express, the cost of the string will not be refunded.
  • Tennis Express reserves the right to refuse items that are not in new and pristine condition. A restocking fee will be applicable at our discretion for items that do not meet the requirements detailed in our guidelines.

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