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Shoe Warranty

To find shoes covered by a 6-month outsole guarantee, please click below on the brand of your choice.

Please follow these steps to submit your shoes for warranty evaluation:

  • 1. Product description must state shoe has an outsole guarantee
  • 2. Check if the condition of the shoe qualifies for warranty
    Shoes must be completely worn past the outsole and into the midsole or insole of the shoe. The tow-guard or upper of the shoe is not covered by any warranty. (See pictures below for examples)
  • 3. Send your qualifying shoes into Tennis Express (Except Adidas: See below for details)
    Tennis Express
    Attn: Warranty Department
    10770 Westheimer Rd
    Houston, TX 77042
  • 4. Our team of shoe specialists will evaluate your warranty claim. If your shoes are deemed under warranty or defective, Tennis Express will replace your shoes.

In the event your purchased shoes are no longer available, Tennis Express will issue a store credit in the amount of the original purchase price, which may be applied to another pair of shoes. (Please note that any replacement shoe is not covered by any outsole warranty)

Adidas Sole Warranty

The adidas Six-Month Outsole Guarantee return policy has changed!

Please CLICK HERE for detailed Adidas Warranty instructions


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