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Shoe Warranty

Manufacturer's warranties on footwear vary from brand to brand. Some manufacturers include specific warranty conditions enclosed in your shoe box. You can see if your shoes have a 6-month outsole guarantee by clicking the link below. If your shoes qualify for replacement, follow the warranty directions located under the shoe's brand listed below.

6-Month Outsole Guarantee:


A shoe warranty can only be redeemed once.

Please follow the steps listed below to submit your shoes for warranty evaluation:

  • 1. Contact Tennis Express Warranty Department at 713-435-4827.
  • 2. Send your shoes into Tennis Express
    Tennis Express
    Attn: Warranty Department
    10770 Westheimer Rd
    Houston, TX 77042
  • 3. Our team of shoe specialists will evaluate your warranty claim. If your shoes are deemed under warranty or defective, Tennis Express will replace your shoes at no charge.
  • 4. Tennis Express will ship your new shoes
  • 5. Play Tennis!