For up to 45 days from your delivery date, your items qualify for a refund or exchange. Any items returned outside of this period will not be accepted. Please include a copy of your completed Packing Slip / Exchange & Return Form (if you do not have this form download HERE).

Orders over $75 will receive a prepaid return label. Anything below $75 is not eligible for free returns unless the item sent is incorrect, damaged or defective. Customer may make their own arrangements to return the item to our address or can request for a return label for a price of $8.99 by emailing us via the marketplace or on [email protected].

In order to qualify for a refund or exchange, all of your items must be new and in their original packaging (with original tags and manufacturer packaging). If you ship us any items that do not meet these qualifications, we reserve the right to issue a partial credit up to 50% of your total value.

Please read below for examples of proper packaging:

• Apparel: Apparel must be returned unworn, unwashed, and with its original tags attached.
• Shoes: Shoes must be in new condition, returned in the original manufacturer's shoe box. Do not place any shipping labels, tape, or other items on the shoe box.
• Racquets: Racquets must be new with the original plastic on the handle. No ball fuzz should be in the string bed. If you had your racquet strung at Tennis Express, the cost of the string will be deducted from your return.
• Grips, Strings & Accessories: They must be returned unopened.

Our return address is: 
Tennis Express - Returns Dept.
10771 Westpark Drive, Houston, TX 77042.

For Amazon Return / Exchange:

Follow the steps below for easy returns:

- You can request a return HERE

- Once you’ve opened the return request, you will be able to receive your return label directly from Amazon.

- You can learn about our return policy on our Amazon.com storefront webpage or by clicking HERE

eBay Return / Exchange Policy:

Follow the steps for easy returns by going to your eBay order page:

- Start your return > In My eBay, find the item under Purchase history, then in More actions, choose Return this item or click HERE

- Once you’ve opened the return request, you’ll be issued a packing slip and shipping label. Pack the item and ship it.

Walmart Return / Exchange Policy:

Follow the steps for easy returns by going to your Walmart order page:

- You can request a return HERE

- Once you’ve opened the return request, you will be able to receive your return label directly from Walmart.

- You can learn about our return policy on our storefront webpage or by clicking HERE

For any questions or concerns, please contact our Marketplace Department on [email protected] or call us at (713) 435-4820 or (713) 435-4821.

Tennis Express reserves the right to refuse any items that are not in new / pristine condition, and that do not meet the requirements detailed in our guidelines.

A restocking fee will be applicable at our discretion if any of our rules or procedures are not followed.

We appreciate your business and hope to serve you with our exceptional customer service.