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Include the following with all warranties:
Allow 4-6 weeks for the warranty process to take place.
When sending shoes to Tennis Express, make sure to keep your shipper’s tracking number so that we can more easily help you.
Our new tennis racquets have a one-year manufacturer's warranty and replacements are at the manufacturer's discretion. Frames that show signs of abuse may not be replaced. Some manufacturers ask that the racquets not be returned directly from the consumer, but rather through the retailer that the racquet was sold from.
The racquets that you will be able to send back directly to the manufacturer are from the following brands: Head, Prince,Yonex, Pro Kennex, Wilson, and Tecnifibre.
Please follow the steps listed below for each brand on how you can send back your product to the manufacturer.
-- The racquet brands that are required to be sent through the retailer are the following brands: Dunlop, Babolat, Gamma and Pacific.
-- The warranty process usually takes 4 to 6 weeks, but may take longer depending on manufacturer's discretion.
-- If your racquet is deemed defective,Tennis Express will string your replacement racquet at no charge with your original string (excludes natural gut). We will also cover the shipping charges associated with the return.
-- You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price.
-- If the manufacturer decides not to replace the racquet, it will be returned to you along with an explanation from the manufacturer. Denied warranty racquets will be treated as abandoned and will be properly disposed of if unclaimed for 30 days.
Head USA Inc.
Pro Kennex Global Return
Ship your Tecnifibre racquet to the following address:
Wilson Sporting Goods
For further inquiries, contact Wilson directly at: (800) 874-5930
Manufacturer’s warranties on footwear vary from brand to brand. Some manufacturers include specific warranty conditions enclosed in your shoe box. You can see if your shoes have a 6-month outsole guarantee by clicking the link below. If your shoes qualify for replacement, follow the warranty directions located under the shoe’s brand listed below.
6-Month Outsole Guarantee Page:
A shoe warranty can only be redeemed once.
Adidas 6 Month Guarantee
685 Cedar Crest Rd
Shoes must be sent directly to adidas. To check and see if your shoes have an outsole guarantee, check this page.
Please include the following:
For further inquiries, contact adidas directly at: (800) 448-1796.
The 6-month outsole guarantee is valid for the Gel Resolution 5 and 6. For the warranty card please click here.
Gel Resolution Shoes must be sent to ASICS at:
ASICS America Corp
Attn: Tennis Returns Department
Babolat shoes that have a 6 month outsole guarantee can be seen on the shoe page:
These shoes must to be sent directly to Babolat using the warranty card included in the box at the time of purchase. For the warranty card please click here.
Diadora 6 Month Performance Outsole Guarantee
Dunlop Sports Group
Please do not return your worn shoes to the retailer. All shoes submitted for replacement consideration that are not accompanied by the original purchase receipt will not be considered for replacement and will be rejected without review.
Please include the following:
Please allow 3-4 weeks for processing. No refunds will be issued for any reason.
Fila shoes that have a 6-month outsole guarantee can be seen on the shoe page:
Please send your Fila shoes to us at:
HEAD USA Inc.
All Head tennis shoes have a 6 month rubber outsole warranty.
Call Head at (1-800) 289-7366 and request a Return Authorization Number (RA#). For the warranty card please click here.
Write RA# on outside of box.
For Big Shot shoes under the 6-Month Wear-Tough Guarantee, please send your shoes and receipt of purchase along with a check or money order for $5.00 directly to K-Swiss at following address.
K-Swiss BigShot Guarantee
For further questions, please contact K-Swiss directly at (1-800) 938-8000.
For the warranty card please click here.
For questions, call New Balance directly: (800) 595-9138. For the warranty card please click here.
If you have one of the Nike shoes on these pages: (Men’s & Women’s), all have a 6-month rubber outsole durability guarantee that applies only to the rubber outsole. When shoes were purchased, a warranty card should have been included inside. Please fill out the information and follow the directions to complete return.
Call Nike at (800)-344-6453 and request a Return Authorization Number (RA#) or go to nikeclaims.com.
For the Lunar Ballistec 1.5 warranty card please click here.
For the Air Max Cage warranty card please click here.
For the Zoom Cage 2 warranty card please click here.
For the Ballistec Advantage warranty card please click here.
Wilson Sporting Goods
For more information, contact Wilson Directly at: (800) 227-5211. For the warranty card please click here.
For a copy of the warranty card, click on your brand below:
Bags and apparel are not guaranteed under any manufacturer's warranty. However, Tennis Express will still accept returns on defective items within 90 days after they were purchased.
To return a tennis bag or apparel, please send the package and a brief message explaining the return to:
3 year warranty with manufacturer. For more information, contact Sports Tutor Directly at: (800) 448-8867.
2 year warranty with manufacturer. For more information, contact Lobster Directly at: (800) 210-5992.
5 year warranty with manufacturer. For more information, contact Gamma Directly at: (800) 333-0337.
5 year warranty with manufacturer. For more information, contact Alpha Directly at: (800) 922-9024.
UV protected, Bolle sunglasses are warranted for one year from date of purchase against defects in materials and/ or workmanship. Bolle will replaced or repair at their option, free of charge with proof of purchase of any Bolle sunglasses found to be defective during the warranty period.
Maui Jim sunglasses have a 1 year warranty from the date of purchase. Please ship sunglasses to
Nike sunglasses have a 1 year warranty from the date of purchase. Please ship sunglasses to
Your Sunglasses have a 90- day warranty on Manufacturer's defects. Simply return the sunglasses to Solar Bat for replacement or repair. After 90 days, any broken frame part will be replaced for shipping and handling and lenses will be replaced for $15.00 per lens for a long as you own the glasses. Solar Bat reserves the right to substitute frame styles if frame style has been discontinued. Return warranty repairs to
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